9v777 Privacy Policy

1 Introduction

9v777 ("we", "us", "our") operates the online betting and casino platform available at 9v777.io. As the data controller for personal information collected through this platform, 9v777 is responsible for determining the purposes and means by which your personal data is processed. We take this responsibility seriously and are committed to handling your information with transparency, care, and integrity.

This Privacy Policy applies to all users of the 9v777 platform, including registered account holders, visitors who browse the website without registering, and individuals who contact our customer support team. It covers all personal data collected through the website, mobile experience, customer support channels, and payment processing interactions.

This Privacy Policy should be read alongside the 9v777 Terms & Conditions, which govern the overall relationship between you and 9v777. Where a conflict arises between these two documents, the Terms & Conditions shall prevail unless this Privacy Policy specifically states otherwise with regard to data protection matters.

2 Personal Data We Collect

9v777 collects personal data through several distinct channels. The categories of personal data we may collect about you include the following:

2.1 Registration and Account Data

When you create a 9v777 account, we collect the information you provide during registration, including your full legal name, date of birth, email address, mobile phone number, and residential address. This information is required to open and maintain your account and to perform identity verification as part of our Know Your Customer (KYC) process.

2.2 Identity Verification Data

To comply with anti-money laundering (AML) obligations and to verify that you meet the minimum age requirement of 21 years, 9v777 may request copies of identity documents such as your National Identity Card (NID), passport, or driving licence, as well as proof of address or proof of payment method ownership. These documents are reviewed and stored securely as part of your account record.

2.3 Financial and Transaction Data

When you make deposits or withdrawals, we collect information about the payment method used (such as your bKash or Nagad account number or bank details), transaction amounts, transaction dates, and transaction history. We do not store complete payment card numbers on our own servers — full card details are processed and secured by our payment processing partners.

2.4 Usage and Behavioural Data

We collect data about how you interact with the 9v777 platform, including games played, bets placed, bet amounts, game session durations, pages visited, features used, and time spent on the platform. This data is used to deliver the service, detect fraud, improve user experience, and support responsible gaming monitoring.

2.5 Device and Technical Data

When you access 9v777, we automatically collect certain technical information about your device and connection, including your IP address, device type, operating system, browser type and version, time zone setting, and referring URLs. This information helps us ensure platform security, diagnose technical issues, and prevent fraudulent access.

2.6 Communications Data

If you contact 9v777 via our customer support channels — including live chat, email, or WhatsApp — we retain records of those communications, including the content of messages and any attachments, to facilitate resolution of your query, maintain quality standards, and for compliance record-keeping purposes.

3 How We Use Your Personal Data

9v777 uses the personal data we collect for the following specific purposes:

9v777 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by applicable law.

4 Legal Basis for Processing Your Data

9v777 processes your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing is necessary to perform the contract between you and 9v777 — i.e., to operate your account, process bets, and handle deposits and withdrawals.
• Legal obligation: Processing is required for 9v777 to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) laws, age verification obligations, and record-keeping requirements under offshore licensing conditions.
• Legitimate interests: Processing is carried out for the legitimate business interests of 9v777, including fraud prevention, platform security, responsible gaming monitoring, and improving our services — provided these interests are not overridden by your privacy rights.
• Consent: Where 9v777 relies on your consent as the legal basis for processing — such as for sending promotional and marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of any processing carried out prior to withdrawal.

5 Cookies & Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. 9v777 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the platform, remember your preferences, maintain your logged-in session, analyse usage patterns, and deliver relevant content.

5.2 Types of Cookies Used by 9v777

• Essential cookies: Required for the 9v777 platform to function. These include session management cookies that keep you logged in and security cookies that help protect your account. These cookies cannot be disabled without preventing core platform functionality.
• Functional cookies: Remember your preferences such as language settings, display options, and previously used payment methods to improve your experience on return visits.
• Analytical cookies: Help 9v777 understand how users interact with the platform so we can identify areas for improvement. Data collected by analytical cookies is aggregated and anonymised where possible.
• Marketing cookies: Used to deliver content and promotional offers relevant to your interests, based on your browsing and gaming behaviour on the 9v777 platform. These cookies are only set where you have provided consent.

5.3 Managing Cookies

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies will impair your ability to use the 9v777 platform, including logging in and making transactions. Instructions for managing cookies in common browsers are available in each browser's help documentation.

6 Sharing Your Personal Data

9v777 does not sell your personal data to third parties. We may share your personal data with the following categories of third parties only to the extent necessary for the purposes described in this Privacy Policy:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank — to process your deposits and withdrawals. Each payment provider operates under its own privacy policy and data security obligations.
• Identity verification and KYC service providers: Third-party services that assist 9v777 in verifying the identity and age of players as required under our licensing and AML compliance obligations.
• Game providers: Including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — who may receive limited technical data (such as player session tokens) necessary to deliver their games within the 9v777 platform.
• IT infrastructure and hosting providers: Companies that provide the servers, databases, and cloud infrastructure on which the 9v777 platform operates. These providers are bound by strict data processing agreements.
• Customer support platform providers: Third-party tools used to manage live chat and customer support communications. These providers process communications data only on behalf of 9v777 and under our instructions.
• Law enforcement and regulatory authorities: Where 9v777 is legally required or permitted to disclose personal data — for example, in response to a court order, legal process, or a request from a regulatory authority — we will comply with applicable legal obligations.

All third-party service providers engaged by 9v777 are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with our instructions.

7 International Data Transfers

9v777 is an offshore-licensed platform and some of the third-party service providers we work with — including hosting providers, KYC services, and game providers — may be located in or process data in jurisdictions outside Bangladesh. When your personal data is transferred internationally, 9v777 takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to what is described in this Privacy Policy.

Such safeguards may include contractual data processing agreements that incorporate standard data protection clauses, requiring the receiving party to protect your data to a standard that meets international best practices. By using the 9v777 platform, you acknowledge and consent to such international transfers of your personal data as described in this section.

8 Data Retention

9v777 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your account relationship with 9v777 and for a period of at least five (5) years following account closure, to comply with AML, fraud prevention, and licensing record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of verification or from the date of account closure, whichever is later.
• Transaction records: Retained for a minimum of five (5) years in accordance with standard financial record-keeping requirements applicable to our operating licence.
• Customer support communications: Retained for up to two (2) years from the date of the communication, unless a longer period is required to resolve an ongoing dispute or complaint.
• Marketing consent records: Retained until you withdraw your consent, plus a reasonable additional period to demonstrate compliance with consent requirements.

After the applicable retention period has elapsed, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.

9 Your Data Protection Rights

Subject to applicable law, you have the following rights with respect to your personal data held by 9v777. To exercise any of these rights, please contact us at the details provided in Section 14 of this Privacy Policy.

• Right of access: You may request a copy of the personal data 9v777 holds about you, along with information about how it is used and who it is shared with.
• Right to rectification: You may request correction of any personal data held about you that is inaccurate, incomplete, or out of date. You can update basic account information directly within your 9v777 account settings.
• Right to erasure: In certain circumstances, you may request that 9v777 delete personal data held about you. This right is not absolute and may be limited where retention is required by law — for example, AML record-keeping obligations may require us to retain certain data even after an account is closed.
• Right to restriction: You may request that 9v777 restrict the processing of your personal data in certain situations, for example where you contest the accuracy of the data or object to its use for a particular purpose.
• Right to data portability: Where processing is based on your consent or on a contractual necessity, you may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You may object to the processing of your personal data where 9v777 relies on legitimate interests as its legal basis, unless 9v777 can demonstrate compelling legitimate grounds for the processing that override your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., for marketing communications), you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to the withdrawal.

9v777 will respond to data rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, this period may be extended by up to a further 60 days, in which case we will inform you of the extension and the reasons for it.

10 Children & Minors

The 9v777 platform is strictly restricted to individuals aged 21 years or older. 9v777 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21 years of age, we will immediately suspend the relevant account, delete the associated personal data, and take appropriate steps to prevent further access.

Parents and guardians who believe that a minor may have registered or attempted to use 9v777 are encouraged to contact us immediately at [email protected] so that we can take prompt action. 9v777 supports the use of parental control software to prevent underage access to gambling platforms.

11 Security Measures

9v777 takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your data against unauthorised access, loss, alteration, disclosure, or destruction. Our key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 9v777's servers.
• Encrypted storage of sensitive personal data, including identity documents and payment information, on secured servers with access controls.
• Role-based access control ensuring that only authorised 9v777 personnel who require access to specific data categories to perform their role can access that data.
• Regular security assessments and vulnerability testing of the 9v777 platform infrastructure.
• Two-factor authentication (2FA) options available for player account security at login.
• Automated fraud detection systems that monitor account activity in real time for signs of unauthorised access or suspicious behaviour.

While 9v777 applies robust security measures, no method of electronic data transmission or storage is entirely risk-free. In the unlikely event of a data breach that affects your personal data, 9v777 will notify affected users and relevant authorities as required by applicable law, within the timeframes mandated by those requirements.

12 Third-Party Links & Embedded Services

The 9v777 platform may contain embedded game content and functionality provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These game environments are operated by their respective providers and are subject to those providers' own privacy policies and data practices. 9v777 is not responsible for the privacy practices of third-party game providers in relation to any data they independently collect through their game interfaces.

9v777 does not include outbound links to unrelated third-party websites. Where references to payment service providers or game studios appear on the platform, these are informational in nature. 9v777 encourages you to review the privacy policies of any third-party service provider whose services you use in connection with your 9v777 account.

13 Updates to This Privacy Policy

9v777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players by email to the address associated with their account and/or by placing a prominent notice on the 9v777 website prior to the changes taking effect.

The "Last Updated" date at the top of this document indicates when the current version was published. Your continued use of the 9v777 platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how 9v777 protects your data.

If you disagree with any changes made to this Privacy Policy, you should discontinue your use of the 9v777 platform and may request account closure by contacting our support team at [email protected].

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 9v777 handles your personal data, please contact our Data & Privacy team using the following details:

• Email: [email protected] — please use the subject line "Privacy Enquiry" for data-related requests
• Live Chat: Available 24 hours a day, 7 days a week, directly within the 9v777 platform
• WhatsApp: +880 1700-000000 (plain text — not a clickable link)
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

When contacting us regarding a privacy matter, please include your registered 9v777 username and a clear description of your query or request. For formal data rights requests, we may need to verify your identity before we can action your request.